Refund Policy

How to cancel your order

If you choose to cancel an order that has not been delivered please email manager@ebookwarehouseonline.com to inform us of whether you would like a refund or exchange. To assist with tracking your order, please have your order number available.

Once we have received your request we will confirm the processing of your cancellation

Returning an unwanted product

There are two ways to return an unwanted product, ensure your order number is quoted in all cases.

1. Store: Whether you bought it in store, online or over the phone, all of our products can be returned directly to the appliance superstore. Please please email manager@ebookwarehouseonline.com for a return reference number and return delivery details.
2. Arrange for us to collect: Please email manager@ebookwarehouseonline.com to arrange a collection of you item, there may be a charge for this service depending on the item and your location. 

For unwanted, faulty, damaged or incorrect products please check the return policy.

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your normal statutory rights and applies to purchases in store or online. If the item has been opened, unpacked, has items missing or shows any damage to the item or packaging we may charge a restocking fee, this fee will vary depending on the condition of the packaging and/or item.

Returning, exchanging or arranging a repair

There are two ways to return a faulty product, ensure your order number is quoted in all cases.

1. Store: Within 14 days of purchase or delivery, you may return a faulty product for an exchange or refund directly to the appliance superstore. Please email manager@ebookwarehouseonline.com for a return reference number and return delivery details.
2. Arrange for us to collect: Please email manager@ebookwarehouseonline.comk to arrange collection of your item a charge may be applied.
3. Anytime after 30 days and within the product’s guarantee period you can contact us for information on how to have your item repaired. This is normally undertaken directly via the manufacturer service centre but we will confirm and assist you arranging the service call. In all cases both us and the manufacturer reserve the right to inspect the product and verify the fault is not due to incorrect installation or use.

Returning a damaged item.

• Please email manager@ebookwarehouseonline.comto arrange for collection, repair of your damaged item. All items returned will be refunded within seven working days of receipt and verification of fault/damage at our discretion.

If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.

ALL damages must be notified with 48 hours of delivery, we recommend you unpack your item at the point of delivery or within 24 hours of receiving the item, please note any damage to the packaging on the delivery note, signing as unchecked does not negate the need to check the item for damage within 48 hours of receipt. We cannot offer returns for any damaged items after 48 hours of delivery, YOU must ensure the item is checked for damage.

Please note that a damaged item is NOT classified as a faulty item, damage can be seen by inspecting the item visually. Faults by nature are normally electronic or mechanical and therefore cannot be seen visually. Therefore we request you check all items visually for damage within 48 of delivery. 

Please note faults are not considered to be faults in the following instances;

• Accidental damage by you
• Damage whilst in you care
• Neglect i.e. lack of maintenance
• Misuse
• Incorrect installation

Return Address

Please return your products to our store address 71 Bell Road, Hounslow, Middlesex, TW3 3NX.